Buyers have 14 days of delivery to notify me of any problems. Please send me a detailed description of the problem along with photographs. If I accept the return, buyers has 30 days of delivery to return the item to me the condition it was received. The buyer may have to responsible for return shipping depending on the circumstances.
If your order doesn't arrive or the item arrives damaged, please message me. All parcels are tracked. If it is indeed lost or damaged buyers can receive a refund or replacement depending on the situation. If the item arrived damaged please keep the packing and photograph and message me. Photographs will be needed for insurance claims. If you send a return, please put 'return to sender' on the label for custom reasons. If you do not any custom fees will be taken from the refund amount.
I do not accept cancellations, but if you have a problem, message me as soon as possible.
Please be aware that postage times for international countries can range anywhere between 2-4 weeks from dispatch. Please allow time for your item to arrive. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Thank you for understanding.
United Kingdom: 3-5 business days
North America: 2-4 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 2-4 weeks
Asia Pacific: 2-4 weeks
Latin America and the Caribbean: 2-4 weeks
North Africa and the Middle East: 2-4 weeks
Sub-Saharan Africa: 2-4 weeks
I'll do my best to meet these delivery estimates, but cannot guarantee them. Sometimes items arrive earlier or later then estimated dates, for international countries customs/holidays may slow post down.